Scenarios
The following context scenarios illustrate how the AI-Powered Platform for Smart City Issue Detection & Resolution integrates into the daily activities of its users, helping them achieve their goals.
Scenario 1: João Reports a Pothole
While commuting to work, João notices a large pothole on the road. He opens the municipal mobile application, takes a photo of the pothole, and confirms the detected location. The integrated AI module then automatically generates a brief and contextually accurate description (e.g., "Large pothole on Main Street") and categorizes the problem based on its type. João reviews the generated information and submits the report. The entire process takes less than a minute, leaving João satisfied with the ease and efficiency of contributing to urban improvement.
Underlined Actions: opens the municipal app; takes a photo; confirms location; reviews AI-generated description and category; submits the report.
Scenario 2: João Checks the Status of a Previously Reported Incident
On his way home, João recalls having reported a broken streetlight in his neighborhood two weeks earlier. To follow up, he opens the mobile application and navigates to the “My Reports” section. The interface provides two modes of visualization: a list of all previously submitted reports along with their current statuses—“Pending,” “In Progress,” or “Resolved”—and a map view displaying all incidents with geospatial markers. João quickly locates the streetlight incident and sees that its status has been updated to “In Progress,” indicating that the municipal services are actively addressing the issue.
Underlined Actions: opens the app; navigates to "My Reports"; locates the incident; checks the current status.
Scenario 3: Ana Reviews Daily Incident Reports
Midway through her workday, Ana logs into the city control center's desktop-based platform to review all new incident reports submitted that day. The dashboard presents incidents grouped by type, resolution status, and severity. Upon filtering the reports, she notices a series of unresolved pothole incidents across various city districts. Based on this overview, Ana allocates the appropriate municipal teams to the affected areas and updates the incident statuses to “In Progress”.
Underlined Actions: logs into the control center platform; filters incidents by category and status; identifies unresolved cases; delegates tasks to appropriate teams; updates incident statuses.
Scenario 4: Ana Manages a Surge of Reports Following a Storm
After a severe storm, Ana monitors the city’s incident management platform to assess urban damage. The dashboard, which aggregates real-time citizen reports, indicates over 200 newly submitted cases, including flooding, fallen trees, damaged sidewalks, and traffic signal malfunctions. She contacts municipal repair crews to address the most critical situations first and updates the status of the selected reports to “In Progress”.
Underlined Actions: accesses the incident management dashboard; reviews citizen reports; dispatches repair crews; updates incident statuses.