Personas
The design and development of the AI-Powered Platform for Smart City Issue Detection & Resolution were supported by several Personas that represent the key users of the application. These include:
- João, a Local Resident (Box 1)
- Ana, a Municipal Employee (Box 2)
- Ricardo, a System Administrator (Box 3)
Box 1. João, a Local Resident
João is a 35-year-old local resident who frequently commutes within the city and wants to contribute to the improvement of urban safety by reporting incidents such as potholes, accidents, or vandalism.
João is frustrated with unresponsive, slow, and impractical municipal services when reporting issues. He also finds it difficult to track the resolution of reported problems, leading to a sense of inefficiency in city maintenance.
NEEDS: João wants an easy-to-use and fast mobile app to submit incident reports. He also needs feedback on whether the incident has been addressed and the ability to check the status of his reported issues, as well as a history of past reports.
Box 2. Ana, a Municipal Employee
Ana is a 45-year-old municipal employee working in the city's urban management department. She is responsible for monitoring reported incidents and coordinating the appropriate response from service teams.
Ana is overwhelmed by the high volume of duplicate and unstructured reports, and she struggles to prioritize incidents effectively due to the lack of categorization and real-time updates. She also finds it challenging to maintain a clear overview of all active incidents across the city.
NEEDS: Ana wants a centralized dashboard that offers a comprehensive view of all reported issues. She needs automated tools to help cluster similar reports, filter by category or urgency, and access visual insights like maps and statistics to support efficient decision-making.