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User Stories

This section presents the user stories that define the core functionalities of the system, ensuring that the platform meets the needs of citizens and city control operators.

Citizen User Stories​

  • As a citizen, I want to easily submit reports of urban issues (e.g., potholes, fallen trees, vandalism) through a mobile app, so that the city can quickly address them.
  • As a citizen, I want to receive a suggested description and category for the problem in the photo, so that I can report a problem in less than one minute.
  • As a citizen, I want to check the status of my reported issues and access a history of my past reports, so that I can track their resolution process.
  • As a citizen, I want to track status of my reported issue changes to "Resolved", so that I stay informed about its progress.

City Control Operator User Stories​

  • As a city control operator, I want to access a centralized dashboard that organizes all reported incidents by category and statuses, so that I can efficiently manage, and track the resolution of issues across the city.
  • As a city control operator, I want to filter reports based on status (e.g., pending, in progress, resolved) and/or on category, so that I can efficiently manage and monitor incidents with a more organized view.
  • As a city control operator, I want to access all reports and images related to the same issue in a specific location, so that I can assess the problem from multiple perspectives, reduce redundancy, and avoid duplicate efforts.
  • As a city control operator, I want to visualize incidents on a live city map, so that I can quickly identify affected areas and coordinate response teams.
  • As a city control operator, I want to update the status of incidents in real time, so that citizens can see the progress.